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On this page
01
Introduction & Acceptance
02
Eligibility & Responsibilities
03
Services & Scope Limitations
04
Fees, Payment & Refunds
05
Admission Guarantees & Disclaimers
06
Student Data & Documentation
07
Communication & Response Times
08
Liability & Indemnification
09
Refund & Cancellation Procedures
10
User Content & Privacy
11
Dispute Resolution & Governing Law
12
Modifications to Terms
13
Termination of Service
14
Contact & Legal Information
14 sections. Key sections for students are highlighted.
01
Introduction & Acceptance of Terms
1.1 Service Provider
Retro Consultancy (“We,” “Us,” “Company”) is an independent education consultancy based in India, providing education guidance, university admission support, and career pathway counseling to aspiring healthcare students.
Registered address: B-2, Tower Flat no-1501, 15th Floor, Plot no-11 Golf City Sector 75, Uttar Pradesh-201301, India
1.2 Scope of Services
We guide students toward healthcare education opportunities in India and internationally through:
•
Personal counseling (career assessment + pathway clarity)
•
University & college selection guidance
•
Application document preparation support
•
Admission filing & tracking
•
Visa guidance (where applicable)
•
Accommodation & travel assistance
•
Pre-arrival & on-campus support
•
Post-admission mentorship
1.3 Acceptance of Terms
By using our website, accessing our services, or booking a consultation, you agree to be bound by these Terms of Service. If you do not agree with any provision, you must discontinue use immediately.
These Terms apply to all students, guardians, and users of our platform regardless of age or location (subject to local law restrictions for minors under 18).
02
Eligibility & Student Responsibilities
2.1 Eligibility Requirements
You represent and warrant that:
•
You are at least 13 years old (or have parental/guardian consent if under 18)
•
You have the legal capacity to enter into binding agreements
•
You are seeking admission to healthcare programs (MBBS, MD/MS, BDS, BAMS, BUMS, BHMS, B.Sc. Nursing/GNM, B.Pharm/D.Pharm, BPT)
•
All information you provide is accurate, current, and truthful
2.2 Student Responsibilities
You agree to:
•
Provide accurate academic records, test scores (NEET, NEXT, FMGE, etc.), and personal documentation
•
Disclose any health conditions, legal issues, or immigration concerns that may affect admission
•
Meet ALL eligibility requirements set by universities and governments (we do not waive or circumvent requirements)
•
Respond to our counselors within 48 hours for time-sensitive applications
•
Maintain regular communication throughout the admission process
•
Complete required steps (exams, document submission, interviews) independently or with our guidance
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Comply with university and government regulations for the destination country/institution
•
Maintain confidentiality of personal counseling discussions (where applicable)
2.3 Non-Compliance Consequences
If you fail to meet your responsibilities, we reserve the right to:
•
Pause or suspend services without refund
•
Decline continuation of counseling relationship
•
Refer you to manage applications independently
•
Escalate concerns to university admission offices if applicable
03
Services Offered & Scope Limitations
3.1 What We Provide
Tier 1 · Free
Free Assessment & Consultation
30-60 minute counseling call (via phone/video) · Career pathway assessment (India vs. Abroad) · Basic university recommendations · Program & cost overview
Tier 2 · Paid
Admission Support
Detailed pathway strategy (university selection, exam prep timeline) · Document preparation guidance (CV, SOP, academic records) · Application filing assistance (form filling, submission tracking) · Email/phone support (48-hour response commitment) · Interview preparation for select universities · Admission letter follow-up
Tier 3 · Complete
End-to-End Support
All Tier 2 services · Visa guidance (documentation, appointment booking, interview prep) · Accommodation sourcing (hostel/apartment recommendations) · Travel planning (flight, transport, arrival logistics) · On-campus support (first 3-6 months after arrival) · Ongoing mentorship (Year 1-2 check-ins)
3.2 What We Do Not Provide
We explicitly do NOT
✕ Guarantee admission to any university or program
✕ Waive or bypass admission requirements
✕ Facilitate unethical or fraudulent admission practices
✕ Provide direct admission through “donations” or corruption
✕ Guarantee visa approval (visa decisions are made by government authorities only)
✕ Guarantee scholarship awards (scholarships are merit-based, awarded by universities)
✕ Offer test preparation (NEET, NEXT, FMGE — we recommend coaching centers)
✕ Provide medical/career counseling beyond education pathway guidance
✕ Replace official government or university communications
✕ Guarantee job placement or salary outcomes
3.3 University Partner Status
We are an independent education consultancy, not an official representative of universities. Our recommendations are based on verified partnerships with:
India Partners
AIIMS
KMC Manipal
CMC Vellore
KGMU Lucknow
DY Patil Pune
SRM Chennai
Amrita Kochi
BHU Varanasi
St. John's Bangalore
International Partners
Russia
Perm State Medical, Mari State, Orenburg State
Georgia
Tbilisi State Medical, Caucasus International, SEU
Kazakhstan
Astana Medical, Al-Farabi Kazakh National
Kyrgyzstan
Osh State Medical, Jalal-Abad State
Armenia
Yerevan State Medical
Germany & Europe
Studienkolleg programs, Charité Berlin, University of Hamburg
We also guide students toward other recognized MBBS destinations, including Uzbekistan, the Philippines and Nepal.
✓ All partner universities are NMC, WHO, and/or government-recognized only. We do not recommend unrecognized institutions.
04
Fees, Payment & Refund Policy
4.1 Consultation Fees
PROVISIONAL · pending verification
Service Tier
Cost
Duration
Payment Terms
Free Assessment Call
₹0
30-60 min
One-time, no obligation
Paid Consultation
₹2,500–5,000
60 min (India pathway)
Due before call, digital transfer/UPI
Paid Consultation (Abroad)
₹5,000–10,000
90 min (step-by-step counseling)
50% advance, 50% post-call
4.2 Admission Support Packages
PROVISIONAL · pending verification
Package
Scope
Cost (India)
Cost (Abroad)
Timeline
Pathway Strategy
Course selection, exam prep, timeline
₹15,000–25,000
₹30,000–45,000
2–4 weeks
Application Support
Document prep + filing for 3–5 colleges
₹25,000–40,000
₹40,000–60,000
4–12 weeks
Full Admission
Pathway + application + visa + arrival
₹50,000–75,000
₹75,000–1,25,000
6–18 months
4.3 Payment Methods Accepted
Bank transfer (NEFT/IMPS)
UPI (Google Pay, PhonePe, Paytm)
Debit/credit card (via payment gateway)
Installment options available (inquire for eligibility)
4.4 Refund Policy
Scenario
Refund Terms
Cancellation within 7 days of payment (no service rendered)
100% refund
Service already commenced (counseling held, documents reviewed)
No refund; service credit only
Service abandoned by student (non-responsive for 14+ days)
No refund
Service terminated by Retro Consultancy (non-compliance)
Pro-rata refund minus costs incurred
Admission secured earlier than the planned timeline
No refund; service objective achieved
Refund processing timeline: 7–14 business days to original payment method.
4.5 No Hidden Charges
Our fees are all-inclusive. We do NOT charge for: consultation scheduling; document reviews; email/phone support (within package scope); university application processing (we don't facilitate payments to universities).
University and government fees are separate and must be paid directly by the student.
4.6 Service Credit & Rollover
Unused consultation credits or package balances may be carried forward within 12 months or converted to service discounts (minimum ₹5,000 balance required).
05
Admission Guarantees & Disclaimers
!
5.1 · Read this first
No Guarantee of Admission
Retro Consultancy makes NO guarantee that you will secure admission to any college, university, or program.
Admission decisions are made solely by university admission committees based on:
• Academic performance (10th, 12th, graduation marks)
• Entrance exam scores (NEET, NEXT, FMGE, GMAT, GRE, etc.)
• Interview performance
• Documentary compliance
• Institutional availability & merit cutoffs
• Government quota/counseling seat availability (India only)
We provide guidance, strategy, and documentation support. Final admission outcomes depend entirely on your merit and university decisions.
5.2 NMC & WHO Recognition Verification
All universities we recommend are verified for NMC (National Medical Commission) or WHO recognition. However, NMC recognition status changes periodically, government regulations evolve, and some programs may have compliance issues not publicly disclosed.
We provide recognition status at the time of recommendation. We are not responsible for future changes in university status or regulatory compliance.
5.3 NEET, NEXT & Entrance Exam Disclaimers
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We do NOT prepare you for entrance exams
•
We do NOT guarantee exam scores
•
We recommend coaching centers for exam preparation
•
NEET/NEXT eligibility and syllabus changes are your responsibility to monitor
NEET Score Conversion to Admission
NEET score alone does NOT guarantee admission. Counseling, state-wise quotas, category, and merit cutoffs determine final allocation. We guide you through the counseling process; final seat allocation is by government authorities.
5.4 Visa Approval Disclaimer
Visa approval is a sovereign government decision based on passport validity & background checks, financial documentation (bank statements, sponsor details), university acceptance letter, medical examination results, and purpose of visit assessment.
We do NOT guarantee visa approval. We provide guidance on documentation and interview preparation only. Visa decisions rest solely with government immigration authorities.
5.5 Scholarship & Loan Guarantees
•
Scholarships are merit-based and awarded by universities at their discretion
•
We provide guidance on eligible scholarships and application procedures
•
We do NOT guarantee scholarships or loan approvals
•
We recommend partner banks/financial institutions; final decisions are lender-determined
06
Student Data & Documentation
6.1 Documentation Requirements
To proceed with admission counseling, you must provide:
•
Academic certificates (10th, 12th, graduation transcripts)
•
Entrance exam scores (NEET/NEXT/FMGE/GMAT/GRE, as applicable)
•
Passport & identity proof (if seeking international admission)
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Medical/health reports (if applicable to program)
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Character certificate (as required by universities)
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Contact information (email, phone, current address)
6.2 Document Verification
You declare that all submitted documents are:
Original or certified copies · Accurate and unaltered · Obtained through legal, ethical means · Not fraudulent or forged
If any document is false, fraudulent, or misrepresented:
We immediately suspend services · We report to relevant authorities if necessary · We are not liable for subsequent consequences · No refund is provided
6.3 Data Retention & Security
Active phase
Duration of admission process + 2 years post-admission
Inactive phase
Up to 5 years for record-keeping & legal compliance
Documents are stored securely with encryption and access controls.
07
Communication & Response Times
✓
7.1 · Our promise
Our Commitment to You
48 hrs
Response time to all inquiries via email/WhatsApp/phone
24 hrs
Response for time-sensitive admission deadlines
✓ Dedicated counselor assignment for paid packages
✓ After-hours escalation for emergencies (visa delays, health issues)
7.2 Your Responsibility
•
Respond to counselor messages within 48 hours (critical deadlines require faster response)
•
Provide contact updates if phone/email changes
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Notify us of any communication barriers (language, availability, etc.)
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Use official communication channels (email, WhatsApp, phone listed on website)
7.3 Communication Channels
Channel
Response Time
Use For
7.4 Communication Preferences
You may opt out of marketing emails anytime, but you will continue to receive transactional messages related to your admission process.
08
Liability Limitations & Indemnification
8.1 Limitation of Liability
To the fullest extent permitted by law, Retro Consultancy is NOT liable for:
• Admission rejection or non-selection by any university
• Visa denial or immigration decisions
• Scholarship denial or loan rejection
• Financial losses due to admission delays
• Travel cancellations or accommodation issues
• Health emergencies or medical complications during studies
• Quality of education at partner universities
• Changes in government policies or university regulations
• Currency fluctuations affecting costs
• Any indirect, consequential, or punitive damages
Our total liability under these Terms is limited to the fees paid by you in the preceding 12 months.
8.2 Indemnification
You agree to indemnify and hold harmless Retro Consultancy, its founders, counselors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from: your breach of these Terms; your misrepresentation of information; your violation of university or government regulations; your violation of local laws in any jurisdiction; your academic or disciplinary misconduct; your violation of student visa conditions; and third-party claims related to your actions.
8.3 Force Majeure
Retro Consultancy is not liable for delays or failures caused by:
Government policy changes
University decision changes
Immigration regulation updates
Natural disasters or pandemics
Strikes, civil unrest, or war
Internet outages or technical failures
Third-party service provider failures
09
Refund & Cancellation Procedures
9.1 How to Request a Refund
1
Email your request
Write to consultancyretro@gmail.com with your name, contact phone, consultation/package date, reason for cancellation, and original payment proof (screenshot or invoice).
2
We review
We will review your request within 7 business days.
3
Refund processed
If approved, the refund is processed to your original payment method in 7–14 business days.
9.2 Cancellation Policy
Timeline
Cancellation Terms
Refund Status
Within 7 days of payment (no service started)
Full cancellation
100% refund
After counseling session held
Partial completion
No refund; service credit only
Service abandoned (14+ days no response)
Automatic termination
No refund
Termination due to non-compliance
Pro-rata refund minus costs
9.3 What Happens to Your Pending Applications?
If you cancel mid-process: all pending applications are YOUR responsibility to manage; we provide a final status report (free of charge); we do NOT withdraw applications on your behalf; and the refund does NOT cover application fees already submitted to universities.
10
User-Generated Content & Privacy
10.1
Your Content Rights
You retain all rights to documents, testimonials, and information you share. By sharing success stories or testimonials, you grant us permission to use them in marketing (with attribution). You can request anonymity for any shared story.
10.2
Our Content Rights
All website content, guides, course information, and methodology are our intellectual property. You may not reproduce, modify, or distribute our content without written permission. Educational resources provided are for personal use only.
10.3
Testimonials & Success Stories
If we feature your story, you will be contacted for written permission, can review the content before publication, can request edits or removal anytime, and will receive acknowledgment (name/photo with permission only).
11
Dispute Resolution & Governing Law
11.1 Governing Law
These Terms are governed by the laws of India and the laws applicable in the State of Uttar Pradesh, without regard to conflicts of law principles.
11.2 Dispute Resolution Process
1
Direct Communication · 30 days
Contact us at consultancyretro@gmail.com or +91 63983 08129 with written complaint details. We will respond within 48 hours and attempt resolution within 30 days.
2
Escalation to Senior Counselor · 30 days
If unresolved, we escalate to our senior counselor, who can review all counseling records, offer service credit, refund, or an alternative solution, and provide a written resolution decision.
3
Mediation · 60 days, optional
If still unresolved, parties may agree to voluntary mediation before legal action.
4
Legal Action
If all above steps fail, disputes will be subject to the jurisdiction of the competent courts at Gautam Buddh Nagar (Noida), Uttar Pradesh. Nothing in these Terms limits your right to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
11.3 Individual Resolution
To the extent permitted by applicable law, disputes will be resolved on an individual basis.
12
Modifications to Terms
12.1
Right to Update
We may update these Terms anytime. Changes become effective 14 days after posting on our website.
12.2
Your Rights Upon Update
If you disagree with changes, notify us within 14 days in writing. You may request cancellation without penalty (if service hasn't started). Continuing to use our services means you accept the updated Terms.
12.3
How We Notify You
Email to your registered address, a banner notice on the website (14-day warning), and an in-app notification (if applicable).
13
Termination of Service
13.1 Termination by Student
You may terminate our services anytime by email (consultancyretro@gmail.com), phone (+91 63983 08129), or written notice with a 7-day notice period. Refund eligibility is determined by Section 4.4.
13.2 Termination by Retro Consultancy
We may terminate services immediately if you:
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Provide false or fraudulent documentation
•
Engage in unethical admission practices (bribes, donations)
•
Violate university or government regulations
•
Become non-responsive for 30+ days
•
Breach these Terms in material ways
•
Harass, abuse, or threaten our counselors
In these cases, no refund is provided.
13.3 Effect of Termination
Upon termination, all pending applications become your responsibility; we provide a final status report; your data is handled per our Privacy Policy; and service credit (if any) is forfeited.
14
Contact & Legal Information
14.1 Contact Us — For Service Issues
WhatsApp · fastest
Office
B-2, Tower Flat no-1501, 15th Floor, Plot no-11 Golf City Sector 75, Uttar Pradesh-201301
For Legal Notices
Send via registered mail to the office address above with the subject line “LEGAL NOTICE”. Include your name, matter details, and contact information.
14.2 Entire Agreement
These Terms of Service, Privacy Policy, and Disclaimer together constitute the entire agreement between you and Retro Consultancy. All prior understandings, agreements, and representations are superseded.
14.3 Severability
If any provision is found invalid or unenforceable, that provision is severed, and remaining provisions remain in full force.
14.4 No Waiver
Failure to enforce any provision does not constitute waiver of that provision or any other rights.
14.5 Attribution & Credits
Document author: Rishabh Prajapat, House of Rishavo · Design partner: House of Rishavo Design Studio · Legal review status: Pending Dr. Murshad Ali + in-house counsel review · Last updated: October 12, 2026
Acknowledgment
By using our services, you acknowledge that you have:
✓ Read these Terms of Service in full
✓ Understood all provisions and disclaimers
✓ Agreed to be bound by these Terms
✓ Accepted all limitations of liability
✓ Confirmed eligibility and accuracy of information provided